Information Technology Service Desk

If you are unable to log in because the authenticator you previously set up on your mobile device is no longer functioning because you uninstalled the app after setup or you got a new phone and did not complete the steps outlined in the MFA Setup guide here, please open a support request using the information below so we can remove your previous authenticator and allow you to go through the setup process again.

• Students
  Submit the form at http://indigo.wmcarey.edu/help stating that you cannot access your previous authenticator and would like it removed from your account so you can get a new one set up. Students are not required to log in to open a ticket using this link. To avoid requiring identity verification and ensure that your request is handled as quickly as possible, you should use the email address that we currently have on file for account recovery for you. If you are unsure what address that is and want to ensure that we can verify your identity and assist you quickly, you can include ALL of the following in the description of your request: 
  • Name of your current academic advisor
  • List the courses in which you are currently enrolled
  • The year in which you first enrolled at William Carey
  • Your current academic program
    
    
• Faculty and Staff
  Email [email protected] stating that you cannot access your previous authenticator and would like it removed from your account so you can get a new one set up. To avoid requiring identity verification and ensure that your request is handled as quickly as possible, you should open this request from your WCU email address, if you have access or from the email address we have on file for account recovery, likely the one you provided when you applied for your job at Carey.