Please follow these instructions to reset your forgotten or unknown password:

This password recovery process allows you to use a previously configured multi-factor authenticator or your personal email address that we have on file.

  1. Visit
  2. Click Forgot Password
  3. Type your William Carey University email address
  4. Click Continue
  5. The process varies here:
    1. Multi-Factor Authenticator previously set up
      1. If you have a multi-factor authenticator enabled you will receive an authentication request on the default.
      2. Authenticate the request with your MFA, enter your new password, and Submit
    2. No multi-factor previously set up or access to previous MFA is unavailable
      1. Click Change Authentication Factor, if necessary
      2. Click Email
      3. Check your personal email address and follow the instruction

If we do not have your personal email address on file, you will be required to provide verification of your identity to allow our staff members to reset your password and set your personal password in our system.

After resetting your password, please allow 15 minutes for the password to synchronize across all services. At that point, you should be able to access your WCU IT resources at